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Customer Service

Do you have any questions? Is something not working as it should? You can count on our help desk. We will address all your concerns remotely and through virtual channels. We will assist you with problem resolution to ensure you have everything you need.

¡Joe!'s customer service hours are from Monday to Friday from 8 a.m. to 5 p.m. Colombian time. We guarantee a 4-hour response time during business hours.


Our SLAs

Please note our Service Level Agreement.

Waves Waves

Monday to Friday, from 8:00 am to 5:00 pm Colombia time.

4 hours response time

"Up to 12 hours resolution time."

Attention and solution expressed in business hours.
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Additional Resources

Discover our additional resources.